Customer Service

Shipping & Handling Information

Orders are generally processed and shipped within 2 business days of receipt. Select Polish Pottery ships via FedEx Home Delivery for most domestic orders. Orders to Alaska, Hawaii and FFP/APO addresses will ship via USPS priority mail. You will receive an email notification with tracking information, once your order ships. Please allow 1-4 business days for midwest/east coast destinations and 3-4 business days for west coast destinations. If you require or desire other shipping arrangements, please contact us for arrangements and rate quotes. Select Polish Pottery will happily accommodate your needs.

Shipping & Handling Charges

Your Shopping Cart on the website will automatically determine the total shipping and handling charge for you at the very end of the order.

Gifts

If you are shipping to an address other than your own, Select Polish Pottery will include a special note to the gift recipients stating that the items were especially chosen by you for them, naming the occasion.

Privacy & Security

Select Polish Pottery is committed to keeping your information private and will never share it with third parties. We collect information only when needed for processing your order, sending our newsletter, or providing you with a more tailored experience. We will create and access cookies only in regards to our site for processing.

Payment information is always stored securely and encrypted and is never shared. You can choose to process your payment through PayPal if you do not want that information store on our site.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Select Polish Pottery Online only with involvement of a parent or guardian. Select Polish Pottery Online and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Returns & Replacements
Breakage

Select Polish Pottery takes exceptional care in packaging your chosen pieces of stoneware to ensure its safe arrival to you. In the rare and unfortunate occurrence that you receive a damaged piece of stoneware, please call or email us immediately – within the first 48 hours of receiving the order. PLEASE NOTE: If we are not notified about breakage within the first 48 hours of receipt we will not be able to help you.

Keep all packaging, boxes and broken pieces. Select Polish Pottery will file the claim and either credit you or ship you a replacement. If the exact item is not available, we will replace it with a piece that is comparable only if it meets with your approval.

Returns

Select Polish Pottery wants you to be completely pleased with your stoneware. If you are unsatisfied with your purchase for any reason and you would like to return or exchange your Select Polish Pottery please email or call us within 10 days of receipt for a Return Authorization. The stoneware must be in its original, new and unused condition, with the 1st quality sticker intact, to receive approval for credit or exchange. Shipping costs for returns are non-refundable. Returns must be packaged in the original or equivalent packaging and insured for the item cost. Please keep in mind that every piece of Select Polish Pottery is hand-made and hand painted, so there will be minor variations among individual pieces of stoneware. This is what makes Polish Stoneware so unique and truly the art it is! Select Polish Pottery only offers “1st Quality” Polish Stoneware as verified by the individual stickers on each piece and a certificate of authenticity that accompanies each item.

Ordering

Ordering is easy. Choose between ordering on-line, by phone, e-mail, and fax or at our showroom in Omaha, Nebraska.

On-line – simply click the “Add to Cart” buttons and follow the on-line directives.

By phone – call (402)-301-7103 to talk directly with your Select Polish Pottery Personal Shopper.

By email – send an email to beaujoyau@gmail.com

By fax – (402)-493-1841

In Omaha – you may shop on-line and skip s/h charges by picking up your items in person. Pick-up is available 24-48 hours after order placement. Sooner pick-ups may be arranged by calling (402)-301-7103.

Product Descriptions

Select Polish Pottery Online attempts to be as accurate as possible in its product descriptions; however, Select Polish Pottery Online does not warrant that product descriptions or other content of this site is accurate, reliable, complete, error-free or current. If a product offered by Select Polish Pottery Online itself is not as described, your sole remedy is to return it in its unused condition.

License to Use Site

Select Polish Pottery Online grants you a personal, limited, non-exclusive and revocable license to access and make personal use of this site. However, you may not download from (other than page caching) or modify the site, except with express written consent of Select Polish Pottery Online. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Select Polish Pottery Online. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Select Polish Pottery Online and our affiliates without express written consent. You may not use any meta tags, meta names or any other "hidden text" utilizing Select Polish Pottery Online name or trademarks without the express written consent of Select Polish Pottery Online. Any unauthorized use terminates the permission or license granted by Select Polish Pottery Online.

E-Mails

When you visit Select Polish Pottery Online or send e-mails to us, you are communicating with us electronically and consent to receive communications from us electronically. We will communicate with you by e-mail and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Trademark and Copyright Protection
Trademark Protection

SELECT POLISH POTTERY, SELECTPOLISHPOTTERY.COM, and other marks indicated on our site are trademarks of Select Polish Pottery in the United States and other countries. All graphics, logos, page headers, button icons, scripts, service names and brand names appearing on this site are trademarks and/or trade dress of Select Polish Pottery. Select Polish Pottery's trademarks and trade dress may not be used in connection with a third party's product or service in any manner that is likely to cause confusion among customers, or in any manner that disparages or dilutes the strength of Select Polish Pottery's trademarks. All other trademarks not owned by Select Polish Pottery that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Select Polish Pottery.

Copyright Protection

All content included on this site, such as text, graphics, logos, button icons, images, video clips, audio clips, digital downloads, data compilations, and software, is the property of Select Polish Pottery or its content suppliers and protected by United States and International copyright laws. The compilation (meaning the selection, coordination and arrangement) of all content on this site is the exclusive property of Select Polish Pottery and is also protected by United States and International copyright laws. The content on this website may be used by you as a shopping and/or information resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this website is strictly prohibited. Select Polish Pottery Online maintains a copyright piracy surveillance program and vigorously prosecutes copyright infringement.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY SELECT POLISH POTTERY ONLINE ON AN "AS IS" AND "AS AVAILABLE" BASIS. SELECT POLISH POTTERY ONLINE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SELECT POLISH POTTERY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SELECT POLISH POTTERY DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM SELECT POLISH POTTERY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SELECT POLISH POTTERY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, ENTITLING YOU TO ADDITIONAL RIGHTS.

Governing Law
By visiting Select Polish Pottery Online, you agree that the laws of the State of Nebraska, without regard to principles of conflict of laws, shall govern these Terms of Use and any dispute of any kind that may arise between you and Select Polish Pottery
Modification and Severability of Terms of Use
We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these terms shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.